Before clearing your cache, please log out of College Kickstart and quit your web  browser. (On Mac, quit the web browser with Command + "Q"). Ensure that your web browser is not open in other desktops or spaces.

Google Chrome

• For Windows, on your keyboard, press Ctrl + Shift + Delete
• For Mac, on your keyboard, press Command + Shift + Delete
• Select the longest time range ("All time"). Make sure the "Cached images and files" option is checked before clicking Delete data.
• If you are concerned about losing login information or getting signed out of other sites, verify that the checkboxes for 'Cookies and other site data' and 'Passwords and other sign-in data' are unselected before clicking Delete data.
• As a precaution, verify you have saved login credentials to your password manager or personal records for any sites you created account. 

Safari on Mac

• As a precaution, verify you have saved login credentials to your password manager or personal records for any sites you created an account. 
• Choose Safari > Settings

Click Privacy, and Manage Website Data.

Select the affected website from the list shown and click Remove.

Click Done.

Further advice on troubleshooting Safari can be found here.

Firefox

• For Windows, on your keyboard, press Ctrl + Shift + Delete
• For Mac, on your keyboard, press Command + Shift + Delete
• Select the longest time range ("Everything"). Make sure the "Cache" option is checked before clicking Clear Now.
• If you are concerned about losing login information or getting signed out of other sites, verify that the checkboxes for 'Cookies and site data' is unselected before clicking Clear Now.
• As a precaution, verify you have saved login credentials to your password manager or personal records for any sites you created account.

Microsoft Edge

• For Windows, on your keyboard, press Ctrl + Shift + Delete
• For Mac, on your keyboard, press Command + Shift + Delete
• Select the longest time range ("All time"). Make sure the "Cached images and files" option is checked before clicking Clear now.
• If you are concerned about losing login information or getting signed out of other sites, verify that the checkboxes for 'Cookies and other site data' and 'Passwords' are unselected before clicking Clear now.
• As a precaution, verify you have saved login credentials to your password manager or personal records for any sites you created account.