Troubleshooting

Accounts and Subscriptions

• ★ How to Reset Your Password
• I don't want my subscription to renew at the end of the year, how do I cancel my subscription?
• How do I resend the welcome email to my students?
• Where can I find my invoices and payment history?

Counselor Dashboard

• Why does my student have no icons in my dashboard?

Running Kickstart

• I am trying to Run Kickstart for my student's plan and I get an error saying "Session Expired".
• What's the maximum number of schools I can have in a list?

Uploading Data

• Exporting Reports from CIALFO, MAIA LEARNING, NAVIANCE, or SCOIR for use in College Kickstart
• How do I export a file as a CSV in UTF-8?

Settings

• How can we hide the admit rate?

Common Questions

• ★ What should I do if College Kickstart stops working following an update?
• ★ How do I clear my web browser cache?
• ★ Which devices and web browsers do you support?