Submit a request
College Kickstart
Troubleshooting
Troubleshooting
Accounts and Subscriptions
★
How to Reset Your Password
How do I resend the welcome email to my students?
Where can I find my invoices and payment history?
Counselor Dashboard
Why does my student have no icons in my dashboard?
Running Kickstart
I am trying to Run Kickstart for my student's plan and I get an error saying "Session Expired".
What's the maximum number of schools I can have in a list?
Uploading Data
Exporting Reports from CIALFO, MAIA LEARNING, NAVIANCE, or SCOIR for use in College Kickstart
How do I export a file as a CSV in UTF-8?
Settings
How can we hide the admit rate?
Common Questions
★
What should I do if College Kickstart stops working following an update?
★
How do I clear my web browser cache?
★
Which devices and web browsers do you support?