If you forgot your password and are not able to log into your account, you can use the FORGOT YOUR PASSWORD link in the login screen.
Once you click the link, you will be asked to enter your email associated with the account and must check the CAPTCHA checkbox.
It will send you to the verification page where you will need to enter your username (in most cases will be your email) and the verification code that was sent to your email.
|NOTE: If you also forgot your username, please contact our support team at firstname.lastname@example.org|
Once you have received the email, you will get a verification code which you can copy and paste in the VERIFICATION PAGE. You can also click on the link provided in the email which will also send you to the VERIFICATION PAGE which will populate the code automatically.
|NOTE: If you do not receive the email in your inbox, please check your spam folder. You may also need to ask your IT department to whitelist our email as it may be blocked.|
Lastly, when you have verified the code and username. You will be able to reset the password in the PASSWORD RESET window.