To reset your password, on the home page, click the blue button labeled LOG IN in the navigation bar at the top of the page. On the Login page, click on the link labeled "Forgot your password?" at the bottom of the form.
After clicking the link, enter the email address you used for your account and click the blue "Submit" button.
NOTE: When you sign up for a College Kickstart plan, you should have received a welcome email to the email address you used when signing up for a subscription or gained access to College Kickstart. If you received access to College Kickstart through your high school or independent consultant, the welcome email should have been sent to the email your advisor used when creating the account. The email will have the subject "Welcome to College Kickstart!" |
If the email address is registered on our site, you should receive an email with the subject line "Your College Kickstart password reset request". The email will include the verification code and the link to reset your password. Please remember to check your spam/junk folder if you do not see the email in your inbox.
NOTE: If you still do not find the verification email and you are part of a high school, you may need to ask your IT department to whitelist our domain, college-kickstart.com and collegekickstart.com, in case emails from Support are being blocked. |
The link provided in the email will take you to the password reset page. Enter your username and verification code here. Please make sure there are no spaces and no extra characters before or after your username and verification code.
NOTE: If you also forgot your username, you may be able to find your username in your welcome email, which is sent to the email address you used when signing up for a subscription or gained access to College Kickstart. The email will have the subject "Welcome to College Kickstart!" If you received access to College Kickstart through your high school or independent consultant, your username will be the same as the email your advisor used when creating the account. If you cannot find your welcome email, please contact our support team at support@collegekickstart.com. Make sure to send us your email address so that we can locate your account. |
After verifying the username and code, you will be redirected to a new form where you may choose your new password. Please make sure to update your password in your password manager or your own records.
If you are still having trouble logging into your account, please contact support@collegekickstart.com for assistance. Please include your name and email for your account, and mention all steps you attempted before contacting Support so that we may assist you efficiently.