Sometimes after we release an update to our application, users run into this error message saying "Session Expired" and are unable to Run Kickstart for their student's plans.
Your browser keeps a local copy (cached copy) of College Kickstart on your computer. When College Kickstart deploys updates on its website, sometimes the old version is still cached on your device and the application does not work well. When this happens, clearing the local cache in your browser usually fixes the problem.
To make sure you have the latest updates and settings for our application, please make sure to:
- log out of College Kickstart
- close any tabs or windows on our site (preferably quit or close the web browser if convenient) to clear session storage
- clear the cache in your web browser
| NOTE: One way to verify it is a caching issue is to try opening and logging into College Kickstart in a different web browser you don't normally use or have not logged into before. If you login and are able to run Kickstart for your student, then this may mean the former browser you were using still has an old version of our application cached locally. |
If you are still having problems after clearing the web browser cache, please submit a support request. Please include the name(s) for the affected account(s), screenshots, and steps you tried before submitting your request so that we can pinpoint the issue as efficiently as possible.